Frequently asked questions

Alongside the emergency contacts on an individual profile, your account can hold up to four shared contacts that any profile you manage can use.

Your device is assigned to your account before it is posted. When it arrives, you activate it from My MIPACE Devices.

Your profile can hold as many emergency contacts as you need, each with:

1. Buy a deviceChoose your MIPACE product and complete the purchase. This is also how your MIPACE account begins. Each item in the order creates its own device record.2. Your order appears in DevicesThe purchased…

Nothing on your MIPACE profile is visible to anyone by default. Every section , Identity, Communication, Assistance, Medical, Emergency, Neurodiversity/Cognitive, Safety, Other , has its own visibility switch, and every one starts switched off.

If you need to stop your MIPACE profile being shown temporarily, you can deactivate your account from your account settings.

Additional profiles you've created (for example, a child's profile) can be deleted from your account page.

Want your MIPACE account and information permanently removed, rather than deactivated? This is handled as a request to support rather than a self-service button, so we can confirm it's really you and talk through what it means first.

About MIPACE What is MIPACE? MIPACE connects a physical device , a card, wristband, sticker, or similar , to your own secure profile, so your important information can be accessed with a simple tap or…

Lost, damaged, or simply want an additional device? Order a new one through the shop the same way as your first.

New to MIPACE? Here's the quickest path from unboxing your device to it being ready to use.

When an active device is tappedMost modern smartphones can read an NFC tag without an app. Hold the phone near the MIPACE device,usually near the top back of the phone,and follow the notification or browser…

Your purchase starts the accountThe only way to obtain a personal MIPACE account is by buying a MIPACE device. There is no separate public sign-up process for an empty account.What the order createsWhen you buy…

There's no limit on how many MIPACE devices you can link to a single profile. Many people choose more than one , a wristband for everyday wear, a card for a wallet, a sticker for a bike or piece of equipment.

Priority keywords are short flags , up to eight of them , that appear right underneath your name at the very top of your public profile, above every section.

If a MIPACE device is lost, go to your Devices page and select "Report lost" on the device in question.

Create and manage a separate MIPACE profile for a child, including privacy choices, contacts and connected devices.

Once you're logged in, go to My Profile to start building your information.

Alongside your profile information, you can offer a finder a downloadable digital contact card , a standard phone contact file they can save straight into their own phone.

You can choose one active emergency contact to feature as a prominent "Call Emergency Contact" button, shown right at the top of your public profile alongside your name and priority keywords.

If tapping a MIPACE device doesn't open a profile, try the following:

Nobody sees anything by default Every section of your profile starts private. A section only becomes visible to a finder once you've deliberately switched it on , see Choosing What's Public. Anyone who taps your…

Learn which cancer treatment, oncology contact, alert-card and radioactive treatment details can be added to a MIPACE emergency profile.

Understand what to record from cancer alert cards, treatment lines and ports, radioiodine treatment and radioactive seed implant cards.

What happens when an organisation assigns a MIPACE device to you or your child, from the first email to approving it in Your Devices.

A step-by-step look at how a device moves from an organisation's stock into a real child or person's profile , and back again.

Every MIPACE organisation is organised into locations and groups, so responsibility can sit with the people who actually manage each part of it.

Consistent, person-controlled information for the people you support , across every shift, every member of staff , with an audit trail that helps evidence CQC compliance, without the provider holding sensitive data centrally.

Sports clubs, activity groups, and youth organisations can equip every member with a MIPACE device, managed centrally, without taking on anyone's personal medical data.

Equip a whole workforce , including contractors who move between sites , with MIPACE devices your organisation provisions and tracks centrally, while each worker keeps full control of their own information.

MIPACE Organisation is how a business, school, nursery, care provider, club, or construction company deploys MIPACE across the people they're responsible for , while every individual's information stays exactly where it belongs: with them.

Give every child a MIPACE device, without ever holding their medical or personal information on the school's own systems.

What is MIPACE Organisation? A separate management layer that runs alongside personal MIPACE, letting a business, school, care provider, club, or construction company provision and manage MIPACE devices across the people they're responsible for. Does…

MIPACE Organisation splits responsibility across five levels, so access always matches what someone actually needs to do.