Devices & Activation

Getting a Replacement Device

Lost, damaged, or simply want an additional device? Order a new one through the shop the same way as your first.

A replacement follows the same purchase, fulfilment and activation sequence as any other new MIPACE device.

1. Secure the old device

If the original has been lost or stolen, report that specific item from My MIPACE Devices first. This stops that device from showing your public profile without affecting your account or other devices.

2. Buy the replacement

Order the required product through the MIPACE shop. The order creates a new device record on your existing account with a unique URL and a pending activation status.

3. MIPACE prepares and posts it

MIPACE programs the replacement item to the new order’s device URL before dispatch. It arrives already assigned to your account, but not active.

4. Activate it after delivery

Sign in to My MIPACE.
Open Devices.
Find the new item marked Pending activation.
Select Activate.
Rename it if that will help you identify it later.

The replacement does not reuse the missing item’s device record.

It is a new purchase with its own device record and programmed URL.