If an active MIPACE device is missing, sign in to My MIPACE, open Devices, select the correct item and choose Report lost or stolen.
What happens immediately
The individual device stops showing your public profile. Anyone tapping that physical item will no longer see the information that had been available through it.
Your account and other devices continue normally
Reporting one item lost or stolen changes that device only. Your profile, information and every other active MIPACE device remain in place.
Make sure you choose the right device
Use the device name and type in My MIPACE to identify the missing item. Giving devices clear names after activation makes this easier when you own several.
Replacing it
After reporting the old item, buy the replacement through the MIPACE shop. The replacement order creates a new pending device record and the new physical item is prepared for that record before dispatch.
Related: Getting a Replacement Device → · Multiple Devices, One Profile →