Returns & Refunds Policy

Your consumer rights

This policy applies to purchases made directly from MIPACE. It sits alongside your statutory rights, which are not reduced by this policy. Different arrangements may apply to business or organisation orders agreed under a separate contract.

Changing your mind

For most online consumer purchases, you can tell us within 14 days of receiving the goods that you wish to cancel, then return them within the following 14 days. Exceptions can apply, including to goods made to your specification or clearly personalised. We will tell you before purchase if an exception applies.

How to request a return

Email support@mipace.co.uk with your order number, the item and the reason for the return. Wait for return instructions before posting anything.

The current returns address will be supplied with your return instructions.

Preparing a device for return

Take reasonable care of goods while deciding whether to keep them. Before returning a MIPACE device, unlink or deactivate it in My MIPACE where possible. Removing the device does not automatically delete an account or profile; privacy requests can be made separately.

Faulty, damaged or incorrect goods

Contact us promptly if an item is faulty, damaged in transit, not as described or not what you ordered. We may ask for photographs or other reasonable information. Available remedies will follow applicable consumer law and may include repair, replacement or refund.

Refunds and return costs

Approved refunds are made to the original payment method within the legally required period. For a valid change-of-mind cancellation, standard outbound delivery may be refundable up to the least expensive standard method offered. You normally pay change-of-mind return postage; MIPACE pays reasonable return costs for faulty, damaged or incorrect goods.