About MIPACE
What is MIPACE?
MIPACE connects a physical device , a card, wristband, sticker, or similar , to your own secure profile, so your important information can be accessed with a simple tap or scan.
How does the NFC technology work?
Your MIPACE device contains a small NFC tag. Tapping it with a compatible phone opens a temporary link to your public profile.
Do I need an app?
No , most modern smartphones can read an NFC tag and open a web page without any app installed.
What happens when someone taps my device?
They’re taken to your public profile: your name, your priority keywords, your immediate emergency contact (if set), your active emergency contacts, and any section you’ve made public.
Devices
Can I have multiple devices?
Yes. Any number of MIPACE devices can be linked to the same profile.
What device types are available?
Cards, wristbands, stickers, keyrings, tokens, necklaces, patches, helmet devices, and wallet cards.
What happens if I lose my device?
Report it lost from your Devices page , its public profile stops showing immediately, protecting your information. See Reporting a Lost Device.
Can I replace a device?
Yes. Buy the replacement through the shop. Its new device record appears on your account, MIPACE programs the physical item before dispatch, and you activate it from My MIPACE Devices after delivery. See Getting a Replacement Device.
Does MIPACE work with every phone?
Most modern smartphones support NFC tapping. If tapping is unavailable, follow the current device troubleshooting guidance.
What if someone can’t tap the device?
Profiles
Can one account have multiple profiles?
Yes. Your account has your own main profile, and you can add additional profiles for people you manage, such as children.
Can I use MIPACE for my children?
Yes , create an additional profile and mark it as a child’s profile. This hides the surname and date of birth by default on the public page. See Setting Up a Profile for a Child.
Can I change my information?
Yes, at any time. Updates apply immediately to every device linked to that profile.
Can I remove information?
Yes, at any time.
What can I add to my profile?
Eight sections: Identity, Communication, Assistance, Medical, Emergency, Neurodiversity/Cognitive, Safety, and Other. Every field is optional. See What Can a Profile Contain?
Privacy & visibility
Who can see my profile?
Only what you’ve switched on. Visibility is set section by section, and everything starts private. See Who Can See My Profile?
Can I control visibility field by field?
No , visibility is set per section, not per individual field. If you want tighter control over one detail, keep it in a section you leave private.
Can I preview what a finder would see?
Yes, from your profile page, reflecting exactly what’s currently switched on and filled in.
Emergency contacts
Can I add emergency contacts?
Yes, with a name, relationship, phone number, and optional second number and email.
What is an immediate emergency contact?
A single contact you can feature as a prominent “Call Emergency Contact” button at the top of your public profile. See The Immediate Emergency Contact.
Can I use the same contact across multiple profiles?
Yes , set up shared account-level emergency contacts (up to four), which any profile you manage can draw on. See Account-Level Emergency Contacts.
Account management
How do I deactivate my account?
From your account settings. This immediately hides your public profile on every device, and can be reversed by contacting support. See Deactivating Your Account.
How do I delete my account?
This is handled by contacting support directly, since it’s a permanent action. See Deleting Your Account.
How do I delete an additional profile?
From your account page , see Deleting a Profile. Note this only applies to additional profiles, not your account’s own main profile.
Buying & activating
How do I activate a new device?
Buying the device creates its record on your account. When the programmed item arrives, sign in to My MIPACE, open Devices, find it under Pending activation and select Activate. See Buying & Activating a Device.
Do I need a new account for a second device?
No , every device you own connects to the same account.
What MIPACE is not
Does MIPACE replace medical records?
No. MIPACE is an information-access tool, not a medical record, and does not replace NHS or clinical records.
Does MIPACE contact emergency services?
No. MIPACE does not contact emergency services on your behalf. In an emergency, always call 999 (or the appropriate number) directly.
Does MIPACE track location?
No. MIPACE is an information-access system, not a tracking or location service.