When a school, care provider, club or employer supplies a MIPACE device, two things need to happen smoothly. The organisation needs to manage the device it owns, and the individual or parent needs to remain in control of the personal profile it opens. The improved connection flow makes those responsibilities easier to understand from the first request.
A notification now starts the process clearly
When an organisation manager assigns a device using the account holder’s email address, MIPACE sends a branded notification explaining that a device is waiting for approval. The recipient signs in to their usual MIPACE account and opens Your Devices. There is no separate organisation login and no approval token hidden in an email.
The request is reviewed in the right place
The Devices area gives the account holder a familiar and secure place to review the organisation, the device and the proposed profile connection. Nothing is connected simply because an email has been sent. The account holder must approve the request from within their own account.
Reminders make follow-up easier
Requests can sometimes be missed in a busy inbox. While a request is still pending, the organisation manager can resend the notification as a gentle reminder. The reminder returns the recipient to the same request. It cannot approve the connection, change the selected profile or reveal personal profile information to the organisation.
Why this is a better flow
Keeping approval inside the personal account reduces confusion about where the decision should be made. It also gives organisations a practical way to follow up without creating duplicate person records, sending informal messages or asking someone to share account details. The result is a clearer handover between device administration and personal profile control.
What stays the same after approval
The organisation continues to manage the physical device as part of its inventory. The individual, parent or guardian continues to manage the profile and decides what information is available when the device is tapped or scanned. If the device is later released or reassigned, that can be handled through the organisation’s normal device process.
Useful guides
Organisation managers can follow How Organisation Devices Work. Recipients and parents can use Approving an Organisation-Assigned Device.
Please note: MIPACE supports access to information. It does not replace safeguarding, consent, emergency, medical or information governance procedures appropriate to an organisation or setting.