Terms & Conditions

About these terms

These terms apply when you browse MIPACE, create or manage an account, use a profile or device, or buy from the MIPACE store. By using the service, you agree to follow them. Your statutory consumer rights are not affected.

What MIPACE provides

MIPACE is an information-access platform. It helps a person share selected information through a controlled profile and a compatible device or link. It is not an emergency service, medical record, diagnostic tool or replacement for professional judgement.

Accounts, profiles and devices

When a device is purchased, it is assigned to the purchaser’s account in a pending state. After it arrives, the account holder activates it in My MIPACE. Once active, it can be renamed, linked to the appropriate profile, or reported lost or stolen.

You are responsible for keeping sign-in details secure, ensuring you are entitled to manage any child or dependant profile, choosing suitable visibility settings and keeping shared information accurate. NFC, QR, internet access and third-party device compatibility can vary.

Acceptable use and your content

Do not use MIPACE unlawfully, impersonate another person, upload content you have no right to use, attempt unauthorised access, interfere with security, or use a profile or device to harm, mislead or harass. You retain responsibility for content you add and grant MIPACE the limited permission needed to store, process and display it as you direct.

Orders, payment and delivery

Prices, taxes, available delivery services and any recurring charges are shown before an order is placed. An order is accepted when we confirm acceptance or dispatch. Delivery estimates are not guarantees. Please read our Delivery Policy and Returns & Refunds Policy.

Availability and changes

We may maintain, secure, improve or change the service. We aim to give reasonable notice of a material change where practical. We may restrict or suspend access where necessary for security, legal compliance, misuse or non-payment.

Responsibility and liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, MIPACE is not responsible for losses caused by inaccurate user-provided information, an unavailable network, an incompatible device, misuse, or events outside reasonable control.

Contact and applicable law

Contact us at support@mipace.co.uk if you have a question or complaint. The law and courts that apply depend on where you live and any mandatory consumer protections available to you.